CI持续改善知识说课.ppt

1 CONTINUOUS IMPROVEMENT PROCESS持续改进过程 A DIVISION OF A. O. SMITH CORPORATION 公司CI的挑戰 如何有效傳遞CI 意識給公司所有員工？ 如何建立CI系統化工具的團隊？ 如何確認CI项目與企業目標一致？ 如何確認CI项目的實際成效？ 如何有效管理企業內所有项目的進度？ 問題解決與做事的習慣真的改變了嗎？ 如何建置長期推動之下的激勵制度？ CONTINUOUS IMPROVEMENT持续改进 A systematic process of improving customer satisfaction by establishing a management system and culture that incorporates quality improvement principles throughout the organization 在整个组织中建立贯穿改进品质理念的管理体系和文化来提高客户满意度的系统过程。 KEY CONCEPTS OF CICI 的主要理念 CI must be how we manage our business CI应是我们如何管理我们的企业 80% of problems are under management control 80%的问题都是通过管理来控制 People doing the work can solve the problems 员工的工作可以解决问题 Both process and results must be stressed 同时强调过程和结果 System and structures must support desired behavior 组织应该支持要求的行动 Reduced cost, improved reliability, and increased productivity are natural consequences of improved quality 提高品质的必然结果是成本的降低，可靠性的改进和生产力的提高 OBJECTIVES OF CICI的目标 Increased customer satisfaction 提高客户的满意度 Enhanced employee involvement 激励员工的参与 Respond to a changing environment 与变化的环境相适应 Improved process capability 提高过程能力 Breakthrough in achieving cost reductions 成本降低的突破 Increased profits 提高利润 Survival 生存 CONTINUOUS IMPROVEMENT持续改进 Focused Priorities 聚集优先 Priorities 优先 CI Teams CI小组 Improvement Problem Solving 改进和问题的解决 QIDW Process Management  Implementation 过程管理和实施 Priority Improvement 优先改进 Priority Process Improvement 改进优先过程 Priority Process Identification 优先过程确定 Process Improvement Standard-ization 过程改进和标准化 FOCUSED PRIORITIES聚焦优先 CONTINUOUS IMPROVEMENT持续改进 FOCUSED PRIORITIES聚焦优先 A process used to focus the organization’s resources on a few high-priority issues to: 此过程适用于将组织资源集中在优先等级高的事项 Achieve breakthrough improvements 取得改进突破 Improve communication of company and department direction 公司和部门沟通的改进 Attain board participation in the development and achievement of long-term and short-term goals 长期和短期目标的发展和完成中获得董事会的双参与 Attain cross-functional cooperation and teamwork 获得跨部门的支持和团队合作精神 Establish 建立 Dep