PSBenchmarkReviewSAMPLE.docx

PS Benchmark Review:SAMPLE Updated July, 2011 Bo Di Muccio, Ph.D. Vice President, Professional Services Benchmark Highlights for SAMPLE Overall, this exercise reveals that SAMPLE’s processes and performance levels are more on target than off target Based on a core peer group comparison against other large, product-centric PS organizations (“Product Providers”), SAMPLE looks largely as one would expect Especially on target benchmark results obtain for Services Engineering and Partner Management Sales, Delivery, and Operations functions all compare favorably to current industry and peer group benchmark standards The main area of concern is financial performance which - even compared to very product and partner centric PS businesses – benchmarks rather poorly Detailed findings and recommendations attempt to zero in on high impact ways to aligning better to industry and peer group benchmarks 2 PS Benchmark Dashboard: SAMPLE 3 Reminder: This is a benchmark comparison, not a judgment about whether you’re “good or bad” at these things or whether your practices are “mature.” It’s simply a comparison of your practices and metrics to industry and peer group benchmarks using the logic and methodology previously articulated. TSIA and Benchmark Methodology Overview Technology Services Industry Association: Why, How, What? 5 “The most interesting economics in technology are now being generated by the right combination of products and services.” 6 Professional Services TSIA Community 300+ TSIA Members 105 PS Members as of 7/1/2011 40% growth in 3 years This is our benchmarking community 7 Sample TSIA PS Members 2011 PS Research Activities 8 Service 50 Cloud 20 Europe 20 Rates, Comp Project Perform. Solution Centers, Partner Mgt Cloud and PS, Partner Enablement Basis for Benchmark Reviews Core PS Benchmark Study Overview Perpetual study since 2005 Hundreds of PSOs benchmarked 100+ validated completes in most recent snapshot Ability to segment in multiple ways: Company/TPSO si