外事接待实务英语课件Module One.ppt

Module One  Preparing for the Reception 接待准备 Contents Warm Up 1.Vocabulary Match the following English words with their Chinese Equivalents. Warm Up 2. Pair Work Discuss with your partner the following questions and then present your viewpoints to the class. Have you ever received a foreign guest? Talk about your experience with your partner. What should you prepare before you are going to receive a foreign guest? What are the typical stages of receiving guests in your viewpoint? Task 1 Making Room Reservations for Foreign Guests Activity 1 Pair work What should you take into consideration when making reservations for foreign guests in a hotel? You can discuss it with your partner from the following aspects. 1)Number of guests 2)Name of the guests 3)Duration of stay 4)Type and number of rooms 5)Service and facilities the hotel can offer 6)The way to pay Task 1 Making Room Reservations for Foreign Guests Activity 2 Listening Listen to the following dialogue about room reservation and answer the following questions 1.How many rooms does the caller reserve? A. The caller reserves one room. B. The caller reserves two rooms. C. The caller reserves three rooms. D. The caller reserves four rooms. 2. What is the name of the hotel? A. The Riverside Hotel B. The White Swan Hotel C. The Garden Hotel D. The Baiyun Hotel Answer and Tape script Activity 2 Listening 3. Which one of the following is not the facility offered by the hotel? A. satellite TV B. coffee and tea making facilities C. Separate toilet and shower stall D. safe deposit box 4. How long will the guests stay there? A. The guest will stay there for three nights B. The guest will stay there for four nights C. The guest will stay there for five nights D. The guest will stay there for six