(PPT)改进员工工作表现.pptVIP

Welcome toSupervisory Skill BuildersImproving Employee Performance欢迎参加主管人员技能培训之改进员工工作表现 Objective 目标 Understand Performance Evaluation Skills 掌握员工评估的技能 Formal Informal Coaching 正式与非正式的辅导 Disciplinary Actions 采取纪律行动 3 Steps Methods 3步工作法 Lesson Outline 课程概要 Benefits of Performance Evaluation 考评的益处 Before,during and after the Performance Evaluation 考评之前，之中及之后 Informal Coaching 非正式辅导 Formal Coaching 正式辅导 Disciplinary 纪律 Employee Complains 员工诉怨 Employee Grievance Process 员工投诉程序 Termination 解雇 Benefits of Performance Evaluation 考评的益处 An effective evaluation can 有效的考评使您的员工能够: Discover the strength and the area to be improved 发现自己的长处和有待提高的方面 Confirm employee’s contributions to the team with the supervisor 同主管共同肯定员工对集体工作的贡献 Career Development Plan 考虑长远的职业计划 Benefits of Performance Evaluation 考评的益处 As a supervisor, evaluation should help you 作为主管，考评能够帮助你： Establish a close relationship between supervisors and employees 在您和员工之间建立更加亲密的关系 Indicate that you can help them to achieve the operation standard 表明您会帮助员工达到酒店经营标准 Improving the HR arrangement skills 改进您的人力资源调配技能 Confirm the details on the training needs 确定具体的辅导需求 Confirm the salary grade and training plan 确定工资级别及在职培训计划 Before Evaluation 考评之前 Take notes regularly 经常作记录 Time and Location 时间及地点 Preparation 准备充分 Self - evaluation 员工自我评估 List the evaluation target 列出考评的目标 Discuss the items and filling in the form 与员工讨论其中的内容并填写评估表 During Evaluation 考评之中 Encourage your staff to communicate with you 鼓励员工同你交流 Praise employee’s performance 表扬员工的工作成绩 Explain your access 解释您的评定 Constitute the action plan 制定行动计划 Expressing you like to help your staff 表明您愿意帮助您的员工 Signing the signature in the form 在评估表上签名 After Evaluation 考评之后 Considering the area needs to be improved 考虑可以改进的地方 Assist your staff to get the progress 帮助您的员工改进工作表现 Celebrate when your staff achieve the target 当员工达到工作目标时予以表扬 Confirm the next evaluation date 确定下一次谈话的时间 Now I know 现在我知道了： Evaluation can effect empl