unit 7 check.ppt

Duties of the Front Office cashier: posts revenue center charges to guest accounts; inquires about very recent charges; receives payment from guests at check-out; exchanges foreign currencies, cashes travelers checks; coordinates billing of credit card and direct-billed guest accounts with the Accounting Division; balances accounts at the close of each shift; asks the departing guest if he or she has incurred any last-minute charges for the telephone or for food and beverage service and make the necessary posting; confirms how the guest intends to settle the account; Ⅳ. Assignment Complete the exercise in the textbook after class. Unit 7 Check-out Contents: I. Task preparing II. Task presenting III. Task completing Ⅳ. Assignment I. Task Preparing When checking out at the end of his stay, the guest should settle his bill. As most hotel bills are computerized today, the procedure should be accomplished very quickly and smoothly. The guest usually has paid a reservation deposit. If he has, the cashier should take the amount of his deposit out of the bill. If the guest settles his account in travelers check, make sure that he countersigns the check in front of you. You should remind the guest to return his room key to the reception before he leaves the hotel. 1)About check out Three important functions of The Front Office : resolves outstanding guest account balances; updates room status information; creates guest history records ; ???? Resolves outstanding guest account balances: Guest account settlement depends on an effective Front Office accounting system that maintains accurate guest folios, verifies and authorizes a method of settlement, and resolves discrepancies in account balances. A guest can settle an account by paying cash, charging the balance to a credit card, deferring payment to an approved direct billing entity, or using a combination of payment methods. Updates room status information The Front Office finds it most ef