商务信函Reply.ppt

Reply 回复函 Direct reply and indirect reply Direct reply:checklist Use a subject line Open directly In the body, provide required information, Include sales appeal. End with a cordial, personalized statement. Subject line Your Letter of August 5 About Award Program Chromium plated products Sentence menu: opening Thank you for your letter of, …in which you asked about /inquired about our range of plastic goods. We thank you for your letter of…, and are pleased to enclose a detailed quotation for you. We are pleased to receive your letter of… and delighted to send you… It is a pleasure to receive your letter of…, and we are enclosing… We thank you for your interest in our range of … We appreciate your interest in… It is a great pleasure of having your inquiry for our new HU company equipment. We are enclosing a copy of the pamphlets which illustrates… In regard to your request for May 28, we Are pleased to send you… Exercises 1） Answering each request Catalogues, price-lists, samples and trade terms Enclosed is our catalogue, describing the product, the catalogue provides you with complete information on… Enclosed is your latest catalogue in which page 14 details the unique features of our product. We are pleased to enclose/fax you our latest price list for the goods/catalogue your inquiry about. The pamhlet enclosed not only provides you with the message/information about the machine, but also illustrates the way of operating them. quotation We are pleased to inform you that our quotation is…. We can quote /submit you the best price. Discount We can allow/grant you a special discount of 2% for/on orders exceeding…in value. If your order is valued at…, we would allow you a special discount of… If your order is large enough, we’ll be ready to reduce your price by 2%。 The price we offer compares favorably with quotations you can get elsewhere. Price terms Our prices are quoted CIF Melbourne. Prices are quoted on CIF Eastern Coas