mis12 信息统复习参考2.doc

Management Information Systems, 12e (Laudon) Chapter 2 Global E-Business and Collaboration 1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. Answer: TRUE Diff: 1 Page Ref: 45 AACSB: Reflective Thinking CASE: Content Objective: 2.2 2) You would use an MIS to help decide whether to introduce a new product line. Answer: FALSE Diff: 2 Page Ref: 47-48 AACSB: Analytic Skills CASE: Analysis Objective: 2.3 3) Online collaboration tools eliminate the need for global firms to have synchronous collaboration. Answer: TRUE Diff: 1 Page Ref: 66 AACSB: Use of IT CASE: Analysis Objective: 2.4 4) Transaction processing systems are most commonly used by the senior management level of an organization. Answer: FALSE Diff: 2 Page Ref: 45-46 AACSB: Use of IT CASE: Content Objective: 2.2 5) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Answer: TRUE Diff: 1 Page Ref: 46 AACSB: Use of IT CASE: Content Objective: 2.5 6) A hotel reservation system is a typical example of a management information system. Answer: FALSE Diff: 2 Page Ref: 46, 47-48 AACSB: Use of IT CASE: Content Objective: 2.5 7) Management information systems typically support nonroutine decision making. Answer: FALSE Diff: 2 Page Ref: 48 AACSB: Use of IT CASE: Content Objective: 2.2 8) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. Answer: FALSE Diff: 2 Page Ref: 43 AACSB: Use of IT CASE: Content Objective: 2.1 9) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. Answer: TRUE Diff: 2 Page Ref: 45 AACSB: Use of IT CASE: Content Objective: 2.2 10) Managers need TPSs to monitor the status of internal operations and the fi