商务交际英1模拟题1和答案.doc

商务交际英语（1）模拟题 I. MULTIPLE CHOICE （10小题，每小题1分，共10分） 　　Choose the letter indicating the best choice to complete each sentence or answer each question: Which of the following is NOT an external barrier to communication? Motivation or interests. Environmental factors such as lighting and heat. A closed or authoritarian climate. An open climate in which communication flows easily. What is NOT included in the purpose of communication? To establish goodwill. To build self-esteem. To obtain information. To practice using language accurately. If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________. believe the non-verbal symbols over the verbal symbols believe the verbal symbols over the non-verbal symbols don’t know which to believe believe both the verbal and non-verbal symbols To communicate effectively, the sender must________. use audience analysis, examine the message’s environment, encourage and interpret feedback use audience analysis, read and listen effectively use audience analysis and overcome external and internal barriers to communicate speak and write clearly, and use proper equipment When communicating with other people, remember that everyone wants to feel ________. admired and cared for understood and important important, competent, and admired valued, respected, and understood Which of the following statements about body language is true? People from different cultures interpret body language in different ways. Basic body language is universal; it means the same to all people. Facial expressions are universal, but gestures are less so. Friendly body language is all the same; unfriendly or threatening gestures vary. Which of the following is a receiver-oriented statement? I grant your request for vacation from the week of August 14th. Our company works hard to meet the needs of our customers. As our guest, you will receive the attention that you deserve. We make every effort to serve our