2015原理.ppt

* * * * * 实战分析 – 什么服务老出错！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 – 什么出错最多 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 - 都是一些什么错误！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 - 交易漏斗 多少访客没完成交易，哪里流失了客户 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 - 哪些人做了什么交易 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 - 一个交易要花多少时间 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 实战分析 - 为什么要这么多时间 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 会议日程 客户体验监控管理的意义 RUEI的工作原理 RUEI监控案例分析 总结 问答 Insert Picture Here Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 关于RUEI的总结 RUEI可以帮助阅读基地迅速提升业务管理、服务水平管理、合规管理、性能管理的能力 RUEI可以提供完整的客户体验的视图，实现 对所有的客户端的满意度的有效监控和管理 对任意用户、任意时间的所有操作的回放，有利于快速定位发生问题的根源，和对工位的合规审计 通过交易漏斗的分析，优化业务流程 RUEI布署简单快捷，不影响生产，提供多维度细颗粒度的数据化证据，洞察解析客户，立竿见影 RUEI将帮助阅读基地系统的管理创新 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. * * Oracle Confidential * * * * * Oracle Confidential * * The problem is that we often don’t know about the quality of experience. As this research from Gartner demonstrates, It’s likely that of those whose experience is poor are very unlikely to complain. We’re therefore neither going to be able to fix these problems on an individual basis nor indeed get an accurate aggregate view of the problems being experienced. * * * Oracle Confidential * * * * Real user monitoring is done by tapping into the network and “watching” real user transaction sessions as they go by. Tapping into t