2016跨文化沟通专家跨文化沟通培训师戴愫老师的跨文化能力系列课程.ppt

?跨文化协同对话能力 ?Synergy Conversation ?跨文化商务演示能力 ?Business Presentation ?跨文化礼仪交往能力 ?Business Etiquette ?跨文化团队管理能力 ?Team Management 这套课程所着眼的文化，不是指某个国度或国度里的人，东方和西方也不是靠经线和纬线来划分的；文化被放在四大维度中分析。本课程提供的文化性格测评工具，将帮助您认识到自己和团队分别处在每个文化维度轴中的哪个具体位置，当与轴上其他位置的团队和个体进行交往时，该采取何种策略。 The concept of “culture” that we will discuss in this course is not necessarily related to your passport. We will analyze “culture” in four dimensions. The assessment tool will help identify cultural personalities in each dimension for you and your team. We will also compare some countries’ positions in the four cultural dimensional scales. Then we will develop strategies for working with people within each of the scales. 课程可以根据企业的具体情况制定相应的“双边文化”（如中美、中英、中法、中德、中日、中韩、中俄等）和“多元文化”的培训方案。 It can be customized to a two-country (Sino-American, Sino-German, Sino-British, Sino-French, Sino-Japanese, etc.) or multi-country cultural course, based on the needs of your company. 跨文化能力系列1-协同对话能力Cross Cultural Skill Series 1-Synergy Conversation 在跨文化协同合作时，能否成功应对协同对话的关键时刻，决定了是否会有一次出色的跨文化合作。这种协同对话之所以关键，原因有三个：1. 双方差异大——他们文化背景不同，导致价值观、行事方法、沟通习惯都不同；2. 高风险——失败的谈话不仅完成不了合作，而且会让跨国团队出现裂缝，且裂缝迅速扩大，很难修补；3.双方有情绪——对话中的跨文化误解，很容易引起激烈情绪。所以，跨文化协同对话这种高度个人化的技能，决定了企业是否有高生产率，这个结论听上去有些令人差异，因为，静态的流程和制度解决不了每天每时每刻需要面对面的跨文化协同对话挑战。 When you are participating in cross cultural cooperation, are you able to handle the vital moment of synergy conversation? If you are, then there will be outstanding cross cultural teamwork. The synergy conversation is vital for three reasons: First, the two parties are unique --- different cultural backgrounds lead to different values, working patterns, and communication habits. Second, the conversation is a high stakes activity --- if it goes well, the synergy effort will be successful; if not, you will see a chasm in the multicultural team that could expand beyond repair. Third, the two parties are both emotional --- cross cultural conflicts lead to heightened emotions. Therefore, this highly individual ability of sy