优秀岗位剖析1.doc

毕业综合训练 论文 题 目 论秘书工作的性质及其要求 学生姓名专业班级学 号指导老师Abstract: Since China has taken the reform and opening policy, many foreign companies go to China and setup their company in Shanghai. So they need some local people to help them and the secretary industry has obtained the huge development in the economic growth and social progress. More and more people choose this position .For this reason; the competition in this field is very fierce. This thesis analyzes the way of the secretary’s nature work and the request for every secretary. In addition, how can the secretary improve their work in order to be a better man? According to the international standard, a person need to have the following capabilities to be an “all-round” secretary, including strong communication and analysis skills, mature knowledge structure, organizational ability, etc. To meet the requirements of the competitive society at present, we must engage in improving ourselves during work. 关键字：沟通能力 分析能力 知识架构 Key words: the ability of communication the ability of analysis knowledge structure 岗位技能分析: 作为一个秘书首先必须清楚自己的一些主要工作内容，并能够清楚安排自己每天的工作日程表。一个秘书的主要工作大致有接待工作，会议室的安排和会场布置，一部分人事工作以及针对每个老板提出的临时要求后展开工作。以下就根据我的实习情况来具体介绍我的主要工作内容。 秘书主要工作内容: 接待工作全方面的收集资料，做好迎接来宾的接站、接机等迎宾工作热情周到的款待来宾送别来宾的时候，应该为来宾预定返程票，安排好返程交通工具。沟通与协作工作运用各种沟通方法和技巧，协调领导之间的关系，与领导同事有效沟通组织和引导团队有效沟通，提高团队的工作效率。 及时解决沟通的冲突，排除沟通中的障碍。商务旅行协助领导制订周密的出行计划，为其准备旅行时携带的物品做好票务预定、旅行住宿的安排和办理出国商务旅行手续等事务日常办公事务处理沟通谈判能力，1.Actually,?could?I?just?ask?you... 我能不能问一下....呢? 2.Sorry?to?hold?the?meeting?up. 对不起，多耽误大家一点时间3.Sorry?to?interrupt?but...不好意思，打断一下，但是.... 4.Any?other?thoughts？ 还有什么想法吗？ 5.Any inquires, pls feel free to contact with me.如果你有任何问题请及时联系我. 6. Thank you for your kindly cooperation in advance!非常感谢你先前的合作！ 7. Will you available on that time?请问你那个时间段有空吗？ 8.Nice to meet you.很高兴遇到您。 9.I am glad to see you.我很高兴能看到你 10. What can I do for you ?我可以为你做些什么？ 11. Could you provide his/her employee code?请问你能不能提供给我他/她的员工号吗？ 12. How long will be the meeting last?请问这个会议会持续多久