外贸函电Unit4 Enquiries and Replies幻灯片.ppt

Enquiries Status Enquiries Information Enquired Eg. General Enquiry We are interested in your products and shall be pleased to have a catalogue with a pricelist. We shall appreciate it very much if you will send us a copy of the pricelist of your new products. We should be obliged if you would kindly send us some samples for our inspection. Eg. Specific Enquiry Our New York branch has asked us for a quotation for 5,000 electric fans to be sold in Middle and South American countries. We would like to know what quantities you could deliver at regular intervals. Please quote us your lowest price. Please let us have full details of your products, quoting your best terms CIF Los Angeles. Practice 我们一个客户欲购买中国红茶，请向我方报你方最优价 The Main Content of Replies to Inquiry Letters 1) Acknowledging receipt of the inquiry letter 2) Giving answer to the specific inquiries or instructing where to find the needed information 3) Giving reasonable explanation if refusing to give an answer to the inquiry 4) Draw reader’s attention to other products 5) Making courteous remarks about keeping good relationship Useful Expressions for Reply Step 1 Giving thanks and acknowledging 1）Thank you for your inquiry of June 5 for our Word Processor AW100. 2) Your inquiry of September 20 regarding the above subject has been received. 3）We have received your inquiry dated August 15, 2007. 4）We acknowledge your letter of June 15. 5) We are happy to receive your letter of October 30 requesting a catalogue of our products. 6) In reply to ／ In response to ／ In answer to ／ With respect to ／ With reference to your inquiry about our pencils, we are sending you the samples you requested under separate cover. Step 2 Send price list, catalogue and samples 1) As requested, today we have sent you 2 copies of our latest catalogue by separate airmail. 2) Two copies of our estimate you required in your letter of March 10 will be sent (to) you in a few days. 3) Enclosed please find our late