1--Introduction for Quality Management.ppt

Statistical Quality Control introduction to the quality management Determinants of quality- The degree of quality comply with the design Determinants of quality: The degree of quality comply with the design The degree of quality comply with the design means the products or services comply with the designer intent 。 The degree influent by such factors: ability of the equipment used, the workers skills, training and motivation, design considering the scope of the production process (extent), to ensure the quality of the products comply with the design of monitoring procedures and corrective actions taken if necessary Determinants of quality- easy to use  Determinants of quality: easy to use The user feel convenient to use and provide the user guide is important. Through these measures can not only ensure that the product is able to correct use, at the same time, on the premise of the correct use of the product, increased opportunity of safely continue to exert its function. Determinants of quality-- After-sales service Determinants of quality: After-sales service There are many reasons that can lead to product can not exert their functions such as hoped, or customers cant get good service. Whatever the reason, from a quality point of view, it is important to be remedied. Take all necessary measures to make the product or service to achieve the prescribed standards. Remedial measures including back and repair products, adjust the change or to buy back. For service remedy is to improve the service. the consequences of a poor quality Quality cost: internal cost Quality good or bad impact on company mainly manifested in the following aspects: (1) the company losses. (2) the product quality responsibility. (3) the productivity. (4) cost. Quality cost-The external and internal costs Quality cost: external costs Definition: the external loss refers to because the product does not meet quality standards but product producers or services provi