外贸售后邮件模板.doc

外贸售后邮件模板 篇一：外贸客服邮件回复模板很详细的 西联信息： FIRST NAME: jiande LAST NAME: tang post code : 351100 address : putian city , fujian province , china Welcome to PayPal complaint center, if you have any questions on the merchant#39;s products or services , please contact us at payspalcomplaintcenter@ We will help you contact with the merchant and solve the problem for you in time. RP-Kerrie-英文风险 9:11:31 网上银行交易的截图（需要包括金额，付款时间，扣款公司） 信用卡扫描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位号码） 持卡人身份证（风险不大可以驾照，但必须是持卡人本人的） 客户想要换货，退货： so sorry, if we shipped the correct order you can not return. can we refund 20 dollars as compensation? I hope you can understand, thank you. 退款： okay. we will refund in 24 hours. please check. thank you. Thank you for understanding.we will refund in 24 hours. please check. 还没付款： so sorry, we can not find it. maybe the payment declined or it is still pending. please check. thank you. 要订单号： Please tell us the order number or correct email address you left on the order then we can check it. thank you. 跟踪号没更新的： So sorry for the inconvenience. There are plenty orders everyday. Shipping speed it a little bit slow. we contacted the shipping company already. They will update the shipping info. Please wait two days more. Thank you for your patience. so sorry about it. we contacted the shipping company already. they will make the delivery faster. please wait. thank you. 多收手续费： so sorry for the inconvenience. the extra payment is handling fee. it is took by our bank. I hope you can understand. thank you. 1. Are your products authentic or not?Why are they so cheap?（正品 便宜） Authentic products Hey, This is legit site. All the products are100%authentic and with original tags. welcome to our website and buy anything you like. We are worldwide products supplier and our products are highly praised by our customers. There are stocks from our own factory, no tax and no shipping cost. That is why the price is so cheap. We have plenty orders everyday. You can