i对客句型.doc

常 用 句 型 一 . 问候: Good afternoon, sir / madam. Goog morning, sir / madam. Good evening, sir / madam. How are you today, Mr.Brown? I’m quite well, thank you. And you? I’m fine too. It’s glad to see you again, sir / madam (Mr. / Mrs. …) 欢迎 : Welcome to our Gloria Plaza Hotel. I’m your room attendant. My name is … Glad to be of service. Hope you’ll enjoy your stay here. 致歉: I’m sorry, sir / madam. I’m awfully sorry. I’m sorry to trouble you. I’m sorry to have kept you waitting so long. I must apologize for it. 答语: It’s nothing . Don’t worry about it. Don’t mention it. That doesn’t matter. 三．感谢: 1. Thank you very much. Thank you for your advice. That’s very kind of you. Thank you for staying in our hotel. 答语: You are welcome. Not at all. That’s all right. It’s my pleasure. Glad to be of service. 提供帮助: How may I help you? Can I help you? Is there anything I can do for you? 告 别: Good bye and hope to see you again soon. Hope you’ll have a nice trip. Wish you a pleasant journey. Good night. See you. 指路用语: Go upstairs / downstairs please. It’s on the second / third floor. Excuse me, Where is the washroom (restroom) ? Excuse me, Where is the elevator(lift, clnic, restaurant)? 3. This way, please. After you, please. Let me show you to the … Please go straight ahead, It’s over there, on the left /right side. 管家部常用语: Good morning, Housekeeping. ＊＊’speaking, May I help you? Housekeeping, May I come in? Would you please leave your laundry in the laundry bag. Would you please wait a few minutes. I’ll bring there to you right away. Excuse me, sir. Do you have any laundry t