writing投诉信.ppt

谢 谢 聆 听 投诉信 1. 写作步骤 2. 常用句式 3. 模板 层次分明，要点齐全，过渡自然，句式优美 Para. 1 表明写信的目的，投诉的问题 Para. 2 投诉的问题，事情的经过，产生的不良后果（一般过去时） Para. 3 解决方案，期望改善（一般将来时） * Im writing to make a complain about ... * I would like to draw your attention to the problem... * I wish to express my disappointment about... 段首 段尾 * I would like to get this matter setteled by the end of... * I would appreciate it much if you could... * I hope you would give due attention to this matter. * I believe you will take my complaints seriously and... * Thank you for your consideration and I will be looking forward to your reply. Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about... ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours, 练习 1 假如你是李华, 上周六，在一家西餐馆你和你朋友有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。 1、服务员忽视你的点单，等了很长时间才上菜 2、菜不新鲜 3、服务员态度粗鲁 注意： 1、投诉的内容至少要涉及两方面的问题。 2、词数100左右； 3、可适当增加细节，以使行文连贯。 Dear Sir, My name is Li Hua. Im writing to make a complain about your restaurant questions. The reason for my dissatisfaction is the rude service and bad dishes. In the first place, your restaurant waiter ignored our order. We were very hungry then. After waiting for a long time, we were informed the waiter just forgot our order. In addition, the waiter was impatient and rude. Whats more, the fish was not fresh at all. Its really an unpleasant experience. I hope you will give due attention to this matter. I think you should give your restaurant waiters some training about etiquette and provide