IBM：走向社会化的知识管理(KM Goes Social).pptVIP

David Gurteen IBM Knowledge Management Blue Print Workshop KM goes Social Begin with the end in mind A brief history of KM The impact of social toolsand Web 2.0 on KM The evolution of KM KM 1.0 to KM 2.0 KM goes Social Two early forms of KM Techno-centric KM People-centric KM Blended Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1989) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about! People-centric KM Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. Cops, After Action Reviews Pioneers BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman) People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry KM Today Both forms of KM practiced KC UK Collaboration Content Over-hyped, underperformed Is KM dead? KM changing/evolving Not driven by the traditional KM community The Disruptor Social Tools Quietly evolving on the web Roots not in KM Social Tool thought leaders and even KM advocates avoid the label! Social Tools What are social tools for? Finding and connecting with people Building communities Sharing Knowledge They are in fact personal/social KM tools! Social Tools Weblogs Wikis Social book marking tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Social Tools You will never understand Social Tools by reading about them or intellectual analysis There is no substitute for using and experimenting with them They have emergent properties that are not immediately apparent Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And more …