《培训讲师课堂注意事项.pptVIP

困难处理 你提问冷场时： - 重新复述问题 - 请具体人员给予评论 有不同看法时： - 那是看问题的一种方式 - 我明白你的看法，可与目前情况….. 你不知道答案时 征询听众中专家的意见 问：“你是怎么想的？” 简要回答一下问题，并承诺日后会给提问者提供详细的信息 提供资源 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 困难处理 有人私下交谈时： - “你们所谈的内容是否我们大家也应该知道？” 对方错了时： - “这是看待这个问题的一种方法。” - “我能明白你的意思，但是如何运用到目前的情况中？” 你可能卷入一场争论时： - 保持冷静 - 倾听！复述，可能时表示赞同 你不断被征询观点时： - 见机行事！需要时回答问题，不然的话，让其 他人参与 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 困难处理 对方固执己见时： - “我们能否暂时谈到这？” - 征询其他人的看法 对方不善表达时： - 换种说法（复述他说讲的话,让他来补充,直到最后你听明白）, 但不是说：“让我重复一下” 对方罗嗦时： - 用引导的方法进行“打断” Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. * * * Tell the Learners that this is a model of an effective trainer Tell Learners the model will be discussed in the next few slides. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Adults learn best when you explain the benefits of the content they