OB-exercise08.doc

Chapter 8 Emotions and Moods MULTIPLE CHOICE What are Emotions and Moods? 1. Which of the following is a generic term that covers a broad range of feelings that people experience? affect emotions moods emotional labor cognition 2. What term is used for intense feelings that are directed at someone or something? affect cognition moods thoughts emotions 3. What term is used for feelings that tend to be less intense than emotions? a. affect b. cognition c. moods d. thoughts e. emotions 4. Erin works on a software help desk. After being yelled at by a customer about the state of her company’s software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? a. it is a simple, unambiguous feeling b. it interferes with her capacity to work effectively c. it has a contextual stimulus d. it can be controlled given some time e. it cannot be controlled when it is elicited 5. When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? a. it is a very strong feeling b. it is brought about by a specific event c. it has a lengthy duration d. it is a positive feeling e. it is not the result of something that Detleb himself has done 6. Which of the following is not true concerning emotions? Some emotions can reduce employee performance. Employees bring an emotional component with them to work every day. Emotions are neutral factors in organizational behavior. In the past, emotions were rarely viewed as being constructive. Some emotions can enhance employee performance. 7. Which of the following statements is true? a. Affect is a type of emotion. b. Affect is a type of mood. c. Affect can be experienced as a mood or an emotion. d. Affect is the result of conscious thought and action. e. Affect is the result of a mood or