Performanceindicator【Wikipedia】.doc

Performance indicator /wiki/Performance_indicator#Government Key Performance Indicator redirects here. A?performance indicator?or?key performance indicator?(KPI) is industry?jargon?for a type of?performance measurement.[1]?KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals,[2]?but often success is simply the repeated achievement of some level of operational goal (for example, zero defects, 10/10 customer satisfaction, etc.). Accordingly, choosing the right KPIs is reliant upon having a good understanding of what is important to the organization. What is important often depends on the department measuring the performance - the KPIs useful to finance will be quite different than the KPIs assigned to sales, for example. Because of the need to develop a good understanding of what is important, performance indicator selection is often closely associated with the use of various techniques to assess the present state of the business, and its key activities. These assessments often lead to the identification of potential improvements; and as a consequence, performance indicators are routinely associated with performance improvement initiatives. A very common way for choosing KPIs is to apply a management framework such as the?balanced scorecard. Contents ??[hide]? 1?Categorization of indicators 2?Some important aspects 3?Identifying indicators of organization 4?KPI examples 4.1?Marketing 4.2?Manufacturing 4.3?IT 4.4?Supply Chain Management 4.5?Government 4.6?Further performance indicators 5?Problems 6?See also 7?References 8?Further reading [edit]Categorization of indicators Key performance indicators define a set of values used to measure against. These raw sets of values, which are fed to systems in charge of summarizing the information, are called?indicators. Indicators identifiable and marked as possible candid