《2009年上半年软考网络工程师考试上午冲刺试题.ppt

* 郭希哲 * International Logistics Case study Explain a customer service approach to logistics and distribution and how this would be appropriate to ZK. Topics to be discussed: ZK would need to research the needs of the customers, rank these in order of importance to the customer, consider these factors from the company’s perspective produce a customer service package and deliver and monitor its success. This would be beneficial to ZK as it would help improve their service and may allow the company to segment their service based on customer needs. 建议：给出与物流相关的客服方式，并且结合case展开讨论. 前一题中的4项按照ZK的战略排出先后次序，从公司的角度进行说明为什么要这样安排次序，这就是你提供的a customer service package （第二题4点的重组），说明为什么要这样安排，并且进行实施和监控。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. * 郭希哲 * International Logistics Case study Evidence of additional research and answers linked to the case material External customer satisfaction, Maintaining customer loyalty and satisfaction, etc. Topics to be discussed: 建议：给出以上术语定义，并且结合case展开讨论 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. * 郭希哲 * International Logistics Case study Outcome 2 for Section 2 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 * Managing People and Team * 郭希哲 *