TQM在宁波东方集团中的应用研究TQM在宁波东方集团中的应用研究.doc

TQM在宁波东方集团中的应用研究 内 容 摘 要 本文通过分析宁波东方集团近年实施质量管理的实践，并根据公司的实际状况。探讨应用现代全面质量管理理论进行质量管理的新机制，文章结合宁波东方集团在质量管理方面的经验和体会，研究探讨了全面质量管理在该企业中的改进建议。 按照全面质量管理的理论要求，质量管理的重心应包含从产品形成到消费者使用的全过程，包括市场开发、新产品设计、生产制造销售服务的整个过程，是全员、全过程的管理，紧紧围绕顾客满意的宗旨，推行顾客满意度指标和测评工作，不断降低公司的质量成本，提成公司产品的市场竞争力。 全面质量管理要求有完善的管理信息系统，公司在实施建立CS，ERP时，要以ISO9000体系为操作平台，贯彻全面质量管理的思想，以提高管理的效率，为企业的经营寻求新的经济增长点。 现在企业的市场竞争从某种意义上就是产品和服务质量的竞争。作为国内大型的电线电缆生产企业，宁波东方集团面临着激烈的竞争压力。实施全面质量管理战略有助于企业降低生产和管理成本，赢得消费者的满意，从而提高经营的效率，实现宁波东方的新世纪的宏伟蓝图。 关键词： TQM、IS09000、CS、东方集团 RESEARCHING OF TQM APPLICATION IN NINGBO ORIENT GROUP ABSTRACT This paper seeks to explore the new mechanism of employing the theory of Total Quality Management (TQM) into the practice of corporate quality control. It does this by examining a real life case of implementation of a quality control mechanism by a wire cable manufacturer, Ningbo Orient Group(NBOG). In recent years, It focuses on analyzing the theory and content of TQM, it then discusses the application of TQM in NBOG based on the company’s experience in quality management. The concept of TQM is to apply quality control throughout the whole process of a firm’s operations, from product design, manufacturing, market development, sales, to the end user service. Successful implementation of TQM in a company calls for complete involvement from all employee within the organization. All corporate activities should be targeted at maximizing the customer satisfaction index. By doing this, a firm can continuously reduce its quality cost and enhance its ability to compete in the market. Technically, TQM needs a functional set of management information systems installed. When constructing corporate CS, ERP, a firm should use ISO9000 as an operation platform to carry out TQM and focus on improving its management efficiency to serve its quest for new areas of development. Today, to a large extent, market competition is actually the competition for better product and service quality. NBOG, the large-scale