参考文献(已排序).doc

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参考文献 外文部分 一、著作 1、Anton,J.Customer relationship management:Making hard decisions with soft numbers[M].Prentice一Hall,Upper Saddle River,NJ,1996. 2、Boorstin D.J.The Image: A Guide to Pseudo - Events in America[M].New York:Harper and Row,1961. 3、Csikszentmihalyi, I S Csikszentmihalyi.OptimalExpe-rience:Psychological Studies of Flows of Consciousness[M]. NewYork, Cambridge University Press,1988. 4、Dahles H. Tourism,Heritage and National Culture in Java:Dilemmas of a Local Community [M ]. London: Curzon Press,2001. 177 - 215. 5、Dennison Nash.Anthropology of Tourism [M], UK, Pergamon, 1989. 6、Eco U.Travels in Hyper reality[M].San Diego: Harcourt Brace, 1986. 7、Engel,J.F.,Blackwell,R.D.,Miniard,P.W.Consumer behavior(6thed)[M].Hinsdale,IL:Dryden Press,1990. 8、Gale,B.T.Managing customer value:Creating quality and service that customers can see[M].Nueva York:The Free Press,1994 9、Goffman Erving.The Presentation of Self in Everyday Life[M].New York:Doubleday,1959. 10、Gray,H.P.International travel-international trade.Lexington:Heath,1970. 11、Holbrook,M.B.Introduction to Consumer Value.In M.B.Holbrook(Ed.),Consumer value:A frame work for analysis and research(pp.1-29)[M].New York,NY Routledge,1999. 12、Kotler,P.Marketing management[M].Prentice Hall,2003 13、Monroe,K.B.Pricing:Making Profitable decisions[M].McGraw-Hill,New York,1990. 14、Morrison.A.M.Hospitality and Tourism Marketing[M].Albany N.Y:Delmar,1989. 15、Murphy P E. Tourism: A Community Approach [M]. New York: Methuen, 1985:37. 16、Nunez.Tourism as a Form of Imperialism, In Hosts and Guests: The Anthropology of Tourism [M], Philadelphia, PA: University of Pennsylvania Press, 1989.265-280. 17、Oliver,R.L.Satisfaction:A behavioral Perspective on the consumer[M].New York:Irwin /McGraw -Hill,1997. 18、Oliver,Richard L. Customer satisfaction with service[M]. CA: Sage Publications, 2000:251. 19、pearce,P. The Ulysses Factor: Evaluating Visitors in Tourist settings. New York: springer -Verlag ,1988. 20、Porter,M.E.The competitive adva

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