管理信息系统课程-试卷样张 部分答案管理信息系统课程-试卷样张 部分答案.doc

黄色底色为前版内容。 管理信息系统试卷样张 一、True or False (20Points,1 Point Each) CRM system can help businesses to devise more effective marketing campaigns based on more precise knowledge of customer needs and wants.( T ) When the cash register in a supermarket prints a receipt, the printer they are using is a input device. ( F ) Minicomputers are smaller than desktop computers. ( F ) When companies use IT system to support the above-the-line activities, the IT system can help decrease costs. ( F ) CIS provides periodic report, MIS provides summarized reports. ( F ) If a salesperson attempts to order merchandise for a customer not in the customer database, the database will typically generate an error message. This message indicates that an integrity constraint has been violated. ( T ) According to the decision theory of Simon, the decision making process includes three phases: design, choice and implementation. ( F ) Expert systems are excellent for diagnostic and prescriptive problems. ( T ) Online transaction processing (OLTP) involves gathering input information, processing that information, and updating existing information to reflect the gathered and processed information. ( T ) www.B is a directory search engine. ( F ) If the sales reps in a company are responsible for developing a new sales information system, they are using the OUTSOURING development method. ( F ) B2B Ecommerce often uses financial cybermediary such as PayPal to pay their suppliers. ( F ) Companies should not let the end users develop infrastructure-related IT system. ( T ) For a knowledge worker, the smallest logical unit of information in a database is called a file. ( F ) (should be field) Operational management levels require more regular internal reports that emphasize detailed data. ( T ) The B2B e-commerce revenue is relatively small compared to the B2C e-commerce segment. ( F ) A Web server provides information and services to Web surfers. (