[基于Web服务的组件集成技术在客户关系管理中的应用.doc

本文由tingshijue0贡献 pdf文档可能在WAP端浏览体验不佳。建议您优先选择TXT，或下载源文件到本机查看。 上 海 理 工 大 学 学 报 第 26 卷 第1期 J. University of Shanghai for Science and Technology Vol.26 No.1 2004 文章编号： 1007-6735(2004)01-0071-05 基于 Web 服务的组件集成技术在 客户关系管理中的应用 彭敦陆, 杜雪锋 (上海理工大学 计算机工程学院, 上海 200093) 摘要： 介绍了 Web 服务的含义 特点 设计思想 体系结构和发展前景, 并对 Web 服务的核心 技术和协议, 包括 SOAP WSDL UDDI 进行了探讨和研究. 通过创建基于 Web 服务的订单管 理组件, 说明如何利用 Web服务来提升对客户关系的管理, 为类似基于 Web的电子商务软件需 求提出了可行的组件集成方案. 关键词： Web 服务; 电子商务; 客户关系管理; 组件集成 中图分类号： TP 311 文献标识码： A Applying Web service-based component integration techniques to customer relationship management PENG Dun-lu, DU Xue-feng (College of Computer Engineering, University of Shanghai for Sciences and Technology, Shanghai 200093, China) Abstract： Currently there are lots of software development techniques for e-business systems. The most popular one is based on components which include COBRA, DCOM, EJB etc. Because the underlying development standards, object models and program languages differ largely from each other, it is very meaningful for improving e-business services to integrate the components and transfer them into Web-based application which is much easier to use. As a type of new technique for component integration, Web service has gained regard more and more. Firstly, the definition, characteristics, designing ideology, architecture and future of Web service are introduced, and then its core techniques and standards, including XML, XMLS, SOAP, WSDL, UDDI etc are discussed. In order to show how to use Web services to improve custom relationship management, orders management services which are based on it are created. By doing this, a new solution to integrating components for developing software in e-business is proposed. Key words： Web services; e-business; customer relationship management; component integration 收稿日期：　2003-06-18 基金项目: 上海理工大学青年科研基金资助项目(03XQN001) 作者简介： 彭敦陆(1974－), 男, 讲师. 万 　 方数据 72 上 海 理 工 大 学 学 报 2004 年 第 2