[高效沟通技巧4.ppt

准备不充分 沟通前没有沟通计划，心中无数。如沟通目的和效果、主要内容、如何展开、如何结束、如何总结等等。 资料及现场状况准备不足。沟通遇到挫折会感到措手不及，思路混乱、忙于应付、临时找答案甚至轻易承诺。 发送者常见问题 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 表达不当 口不择言 使用方言 侵犯别人隐私 态度张狂，具有侵略性；或过于谦虚，无法传递信心 没有建立信任，直接进入主题，沟通缺乏基础 发送者常见问题 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 不注意听众反应 缺乏情绪敏感度 缺乏社交敏感度（对方不断看表或不断调整坐姿） 只是单纯想灌输，不重视他人要表达的想法 发送者常见问题 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 错误的身体语言（眼神、笑容、点头、手臂、腿） 时间地点不当 错误地点，错误的话题 注意细节，防止误会（敏感问题开门沟通） 发送者常见问题 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 渠道使用正确 有足够渠道可供选择 渠道自由畅通 渠 道 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 渠道错位 应该应该正式渠道沟通却通过非正式渠道沟通（谣言满天飞或破坏权威） 应当会议沟通却选择一对一沟通（复杂化，降低效率） 应当一对一沟通却选择会议沟通（占用他人时间/使用会前会） 没有足够渠道可供选择 沟通渠道比较单一/正式。（请举出目前已存在的沟通渠道以及建议推广或增加的推广渠道） 渠道常见问题 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 倾听应占50%的时间，提问占25%，说占25% 往往是听和问的人在主导谈话并达成目标 同理心倾听 倾 听 Evaluation only. Created with Aspose.Slid