[酒店英语术语.docxVIP

HOTEL TERMINOLOGY ABBREVIATION酒 店 术 语 与 缩 写DEPARTMENT:部门1、General Manager: GM总经理2、Deputy Manager 副总经理3、Executive Office总经理办公室4、Personnel Department人事部5、Sales Department 销售部6、Public Relation Department: PR公关部7、Front Office Department: FO前厅部8、Housekeeping Department:HSKP 管家部9、Laundry Department 洗衣部10、Food and Beverage Department: FB 餐饮部11、Account Department/Financial Department财务部12、Purchasing Department 采购部13、Training Department 培训部14、Engineering Department 工程部15、Security Department保安部16、Computer room 电脑房17、Public area : PA 公共区域18、Duty manager值班经理B. ADDRESS:称呼1、General Manager: GM总经理2、Department Head: DH部门经理3、Director of sales: DOS销售总监4、Front Office Manager: FOM前厅经理5、Assistant FOM: AFOM前厅副经理6、Assistant Manager: AM大堂副理7、Supervisor主管8、Assistant Supervisor副主管9、Captain/Shift Leader领班10、Financial controller:财务总监C: Front Office Section前厅各分部1、Reception:Recp (Receptionist)接待处 2、Reservation: Rsvn订房部3、Concierge/Bell counter礼宾部4、Operator总机5、Business Center: BC商务中心6、Front office cashier:FOC前厅收银7、Transportation租车服务8、Mail Information邮件及问询D: Front Office Terminology:前厅术语1、Check-in: C/I 入住2、Check-out :C/O退房3、Register/pre-registration提前登记4、Registration Card: RC登记卡5、Passport Number护照号码6、Nationality国籍7、Arrival Date: ARR抵店日8、Departure Date：DEP离店日9、Due out: DO预离10、Room Rate: RM RT房价11、Service Charge: SVC CHG服务费12、Government Tax政府税收13、Single Room/King Size Bed单人房14、Double Room/Twin Room双人房15、Suite套房16、Presidential Suite总统套房17、Vacant Clean: VC空净房18、Occupied Clean: OC占用房19、Out Of Order: OOO坏房20、Occupied Dirty: OD占用脏房21、Vacant Dirty: VD空房脏房22、Assign: AS分房23、Master Card/key万能钥匙24、Lock Room锁房25、Double Lock反锁26、Skipper跑单27、Discount: IS折扣28、Tariff房价29、Brochure小册子30、Credit Card信用卡31、Deposit押金32、Booking-Reservation预订34、Message留言35、Massage按摩36、Fax传真37、Cable电挂38、Computer电脑39、Telegram电报40、Luggage/Baggage行李41、Parcel包裹42、Room Change换房43、Safety Box / Safe Deposit Box保险箱44、Cash现金45、Signature签名式样46、GuestFolio客单47、Traveler’s Cheque (Check)旅行支票48、Foreign Exchange Service外币兑换服务49、Coffee