[酒店英语规范.docxVIP

PART:PARTⅠ:COMMONLY- USED EXPRESSIONS第一部分：酒店常用语Ⅰ.Nine Functional Department/酒店职能部门名称前厅销售部：Front Office Sales Department客房部：Housekeeping Department餐饮部：Housekeeping Department康乐部：Recreational Department财务部：Financing Department保安部：Security Department工程部：Engineering Department行政管理部：Executive Department 人事培训部：Personnel Training DepartmentⅡ. Branches/分部门名称前台接待：Reception 商务中心Business center礼宾处：Concierge 总机：Operator外币兑换处：Foreign Exchange Counter商品处：Kiosk/Shop 大厅：Lobby销售部：Sales 洗衣房：Laundry Room中餐厅（海轩）：Chinese Restaurant(Hai Xuan)西餐厅（玫瑰园）：Western Restaurant(Rose Garden)大堂吧：Lobby Restaurant 腾龙阁：Dragon Palace曲江饮：Qujiang Restaurant 酒吧：Bar多功能厅：Function Room 千人大会堂：Auditorium国际会议厅：International Conference Hall 包间：Private Room 健身中心：Fitness center娱乐大厅：Amusement Hall KTV包房：KTV Room迪吧：Disco bar 模拟高尔夫：Golf Simulator保龄球馆：Bowling Alley 网球场：Tennis court游泳池：Swimming Poll 美容美发：Beauty Room按摩室：Massage Room 棋牌室：Mahjong Room台球/乒乓球室：Snook/Table-tennis RoomⅢ.Direction ,Dates Colors/方位，日期和颜色东：East南：South西：Wes北: North左转：Turn left右转：Turn Right在左边：On the left在右边：On the Right十字路口：Crossing(Road)拐角：In/on/at the corner of在前/后面：In front/back of上/下楼：Go upstairs/downstairs沿走廊：Along the corridor直走：Go straight /ahead在…对面：Opposite …在附近：Next /near/close to 或者：Beside在…尽头：At the end of 穿过：Through/Across星期一至星期日：Monday/ Tuesday/ Tuesday/ Thursday/ Friday/ Saturday/ Sunday 一月至十二月：January/February/ March/ April/ May/ June/ July/ August/ September/ October/ November/ December红色：Red 绿色：Green 黑色：Black 黄色：Yellow粉色：Pink 白色：White 橙色：Orange 蓝色：Blue紫色：PurpleⅣ.Courtesy English/礼节用语欢迎和问候Good morning/afternoon/evening,sir/madam早上/下午好/晚上好，先生/女士2．How do you do? How do you do?您好！（初次见面） 您好3.Glad to meet you./Nice to see you.很高兴见到您。4.How are you?您好吗？Fine,thanks.And you?我很好，谢谢，您呢？5.Welecome to/back to Qujiang Hotel.欢迎光临/再次光临曲江宾馆。6.Have a nice day!Have a good time!祝您过得愉快！7.Hope you will enjoy your stay with us.希望您在本店居停愉快 ！