第十八章练习题目第八章练习题目.doc

Chapter 19 Organizational Change and Stress Management MULTIPLE CHOICE 1. Which of the following is not a primary force for change in organizations? technology economic shocks decreasing skill sets social trends the nature of the workforce 2. Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and “increase in aging workers” are all examples of what force for change? a. technology b. world politics c. nature of the work force d. social trends e. competition 3. An example of change in the nature of competition is _____. growth of e-commerce collapse of Enron Corporation Iraq–U.S. war increased interest in urban living a decrease in interest rates 4. Change activities that _____ are and goal oriented are termed planned change. a. intentional b. discretionary c. random d. reflexive e. restorative 5. Resistance to change can be positive because _____. it provides a degree of stability to behavior and productivity without some resistance, OB would take on characteristics of chaotic randomness resistance can be a source of functional conflict all of the above none of the above 6. It is easiest for management to deal with resistance when it is _____. a. covert b. deferred c. passive d. implicit e. overt 7. An example of a source of individual resistance to change is _____. a. inertia b. structural inertia c. a habit d. threat to expertise e. a policy conflict 8. Which of the following is not a source of individual resistance to change? a. habit b. security c. fear of the unknown d. inertia e. economic factors 9. All of the following are sources of organizational resistance to change except _____. a. structural inertia b. security c. limited focus of change d. threat to established power relationships e. group inertia 10. _____ is a source of organizational resistance. a. structural motion b. security c. unlimited focus of change d. support of established power relationships e.