check-incheckout酒店前台英语.ppt

[r?v??n] * GITS (Group inclusive travelers) 团队客人 * ?[b?fe?; b?fe?] ?[b?fe] * * [p?n?ns?l?] * Dialogue Sub-task 1: Checking in for the Guest with Reservations 子任务一 为有预订的客人办理入住登记 Sample 情景实例 Scene: A couple is at the Reception Desk of the Claude Hotel. The receptionist handles the check-in and answers the guests’ questions. (R=Receptionist, G=Guest) R: Good evening, sir and madam. Can I help you? G: Good evening. My name is Swanson, Peter Swanson. I reserved a room in your hotel by phone. R: Let me check, Mr. Swanson. A double room with bath, am I correct? G: Yes, overlooking the sea, if possible. R: We have some nice rooms on the eleventh floor, if it suits you. Dialogue G: Well, yes, if there is a lift. R: Just a moment, please. Let me check the registration form. (...)Thanks for waiting. You have a reservation of a double room for three nights, correct? G: Yes, that’s right. R: Great, sir. May I see your passports? G: Sure. Here you are. R: Would you fill in this form, please? G: OK. Is that all right? R: Yes, thanks. How would you like to pay？ G: By American Express Card. R: May I take an imprint of the card, please? G: Certainly. R: Thank you, sir. Your room is 1121 on the eleventh floor. Here is your key card and your breakfast coupons. G: Thanks. R: You are welcome. Just a minute, please. A bellman will show you to your room. I hope you will enjoy your stay here. Dialogue Words and Expressions 词汇与表达 overlook v. 俯看 suit v. 适合 imprint v. 印,压印；盖(印等)于； 授权 Ame