《接待处英语详细培训资料.docVIP

前厅部英语培训教材目录 酒店通用英语…………………………………………（１） 常用句型 部门英语名称答谢语 Thanks非常感谢。Thank you very much.不客气。You are welcome.道歉语 Apologie对不起。I’m sorry.劳驾。Excuse me.抱歉让您久等了。Sorry to have kept you waiting.我没明白您的意思，我马上请我们经理过来。I don’t understand. I’ll get 没关系。That’s all right.我马上就办。I will do it right away.听到这件事我很抱歉。I’m sorry to hear that.提醒用语 Notice请小心。Please be careful.别担心。Don’t worry.放心好了。Take it easy.请稍等。Just a moment, please.Offering Help 请走这边。This way, please.能请您跟我走吗？Could you please follow me?在那边The rest room is over there. 再见Parting Good wishes 明天见. See you tomorrow.祝你们玩得愉快!Have a good time圣诞快乐.Merry Christmas! 新年中秋节生日快乐！Happy New YearMid-Autumn Day/Birthday! 2、酒店部门英语名称 ：1． Executive Office行政办公室 2． Human Resources Dept.人力资源部 3． Front Office前厅部 4． Housekeeping Dept.客房部 5． Food Beverage Dept.餐饮部 6． Recreational Dept.康乐部 7． Financial Dept.财务部 8． Sales Dept.销售部 9． Purchase Dept.保安部 10．Engineering Dept.工程部 迎宾用语 1、常用句型 您好。How do you do.您好吗？How are you?早上（下午、晚上）好。Good morning, (afternoon, evening).欢迎光临。Welcome to hotel. 欢迎入住我们酒店。Welcome to stay in our hotel.希望您住店愉快。Hope you’ll enjoy your staying here.availability可用性 per每一的 unguaranteed无担保的 American Express 美国运通卡 scheduled如期的 2、常用句型 您好，客房预定部，请问有什么可以帮助您？ Good morning, Room reservations. May I help you? 我想预定一个房间。 Yes, I’d like to reserve a room. 谢谢您，要定在什么时候吧？您一行有多少人？ Thank you, sir. For which date and how many guests will there be in your party? 四月16日到20日。只有我和我太太。 From April 16th to 20th, Just my wife and myself. 请别挂断好吗？ Could you hold the line, please? 我来查一下是否有空房间。 I’ll check our room availability. 您能告诉我您的姓名和电话号码吗？ May I have your name and phone number, please? 您想要什么样的房间？ What kind of room would you prefer? 您希望住几晚？ How many nights do you wish to stay? 让您久等了，先生/女士。 Thank you for waiting, sir/ma’am. 单人房/双人房每晚**人民币。 A single room/a twin room (a double room)is **RMB. 3、样本对话 R=Reservation Clerk G=Guest R: Good morning. Room Reservation .May I help