人员管理Peoplemanagement-杭州市会议与奖励旅游协会.ppt

MEETINGSINCENTIVECONFERENCESEXHIBITION/EVENTS IN A HOTEL by Henrietta Ho Executive Assistant Manager Hyatt on the Bund Shanghai 如何为会议提供专业服务How to provide professional MICE service 会场管理 MICE venue management 人员管理 People management 食品与饮料 Food and beverage 音响视听及搭建 Audio Video and pre-setup 合同的评审及审查 Contract review and check 危机管理 Crisis Management Venue management Know seating capacity dimensions of all indoor and outdoor public function space Know seating capacity of restaurants Know outside catering options Know competitors capacity and dimensions Know what type of function is suitable for which area in the hotel ** Do not commit to specific function room in the early stage of contracting, so that you can manage space profitably. Try not to break a large room in the early stage of contracting in case you can sell the entire room on its own later. 会场管理 了解酒店所有会议室及宴会厅的大小尺寸 了解酒店所有餐厅的客容量 了解酒店可以提供的外卖的选择 了解酒店竞争对手的会议室及宴会厅大小尺寸 了解酒店各个功能厅适合做的活动类型 ** 请注意：在洽谈合同初期，请不要承诺具体的会议场地，以便可以将场地利益最大化。 会场管理Venue management 产品知识 Product knowledge 会场规格 Capacity and dimensions 场地布局 Layout and set-up 团队及客人类型 Type of groups/Type of client 餐厅与多功能厅 Restaurant outlet vs Function Room 外卖 Outside catering Product Knowledge Hotel fact sheet Website information similar to Hotel fact sheet Tourist Destination information Shopping and sight-seeing Airport/train information Operating hours of FB outlets SWOT analysis of hotel vs competitors *SWOT=Strengths/Weaknesses/Opportunities and Threats 产品知识 酒店简介 酒店官方网站信息 旅游及目的地信息 购物及景观信息 航班及火车信息 餐厅营业时间信息 酒店及竞争酒店SWOT分