《A3邮件模板模块20120221.docVIP

电子类(影音器材/电源器材/便携式电脑/电视配件) 类别篇 MP3/MP4/MP5 商品问题类型:产品质量问题 常见问题: 1.无法充电: 核实要点: 1.分别用USB数据线连接电脑和充电器充电 2.USB数据线充不进去,换一条再试试 3.检查充电器是否正常,有误损坏,如坏了,我们可以退()美元,客户可以去商店买一个。 对应翻译: 1.Use both the USB cable by connecting the computer and the adapter to charge this player. 2.If this USB cable cannot provide electricity for the player, please replace it. 3.Check the adapter works or not. If not, we can issue you a partial refund of $ so that you can buy one from you local shop to replace it. 2.无法播放下载好的音乐: 核实要点: 1.查杀病毒或者格式化 2.支持的音频格式 3.删除掉,然后重新下载音乐 对应翻译: 1.We suggest that you can connect it to your computer, and then scanned it for virus to make sure it is virus free, or you can format the player. 2.Make sure you have download the correct format music which this item supports. 3.You can delete the music first, and then re-download them. 3.电脑无法识别 核实要点: 1.建议连接到XP或者vista系统的电脑 2.换一条数据线 3.清理下USB接口的灰尘 对应翻译: 1.We suggest that you connect this player to a windows XP / VISTAR system computer. 2.Replace the USB cable. 3. Clear up the dust under the USB slot on your computer. 4.无法开机 核实要点: 1.建议客户分别用充电器和数据线充电,充电6-8小时,确保满电量 2.建议连接电脑查杀病毒或者格式化一 3.RESET 对应翻译: 1.Charge the item by using both the charger and the USB cable respectively for about 6-8 hours to make sure it is fully charged. 2.We suggest that you can connect it to your computer, and then scanned it for virus to make sure it is virus free,or you can format the player. 3.There is a reset button on the backside, please reset the player and then try again. 5.无法下载音乐 核实要点: 1.建议连接到XP或者vista系统的电脑 2.换跟USB数据线 3.删除一些文件重新下载 对应翻译: 1.We suggest that you connect this player to a Windows XP / VISTAR system computer. 2.Replace the USB cable. 3.Delete some files to make sure you have enough storage space for the new music. 6.音乐下载成功但是未显示在播放列表 核实要点: 确保下载的音频文件放在MUSIC文件夹 格式不支持,请下载支持的格式的文件 对应翻译: Please make sure you have put the music you download into the MUSIC file. Please download the music of which format is supported by this player. 7.触屏不灵 核实要点: