酒店商務中心员工工作岗位描述(中英文).docVIP

酒店商务中心员工工作岗位描述 JOB TITLE: Guest Service Agent – Business Center 职位： 商务中心员工 AREA/DEPARTMENT: Rooms Division/Front Office/Business Centre 部门： 房务部/前厅部/商务中心 JOB BAND: 9 级别： 9 HOTEL LEVEL: I - V 酒店级别 5 REPORTS TO: Business Centre Supervisor/Front Office Manager 汇报给： 商务中心主管/前厅经理 POSITIONS SUPERVISED: Nil 监管下属： 无 JOB SCOPE: Under the general direction of Business Center Supervisor/ Front Office Manager and within the limits of established Inter-Continental Hotels Group brand and local policies and procedure, responsible for all aspects of Business Center function to achieve the highest possible guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 服从商务中心主管和前厅部经理的全面指示，执行洲际酒店集团和当地酒店的政策和程序，负责商务中心部门的正常运作最大化的提高客人满意度。发扬企业文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。 Signature签名：……………………………………………………………………………………… Date日期：: ……………………… Key Responsibilities主要职能： Meet and greet hotel guests warmly and courteously 亲切有利的欢迎和给客人打招呼 Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages 主动的传送，收接，分发所有进出的传真和留言 Provide secretarial services for guests 为客人提供秘书服务 Minimize all costs whenever possible 尽可能减低成本 Efficient in the use of all business center equipment 有效的使用商务中心设备 Update traffic sheets accurately 精确的记录销售报表 Handle complaints promptly and follow up thoroughly on action taken 迅速的对客人投诉作出行动 Abide by established work schedules 遵守建立的工作程序 Promote in house service and facilities 推广的服务和设施 Answer all guests queries regarding m