酒店西餐服務程序汇总(中英文).doc

酒店西餐服务程序汇总（中英文） Remarks: All the clearing must follow the rule: who deliver the order; this person should also finish clearing in his/her shift. He/Her cannot pass to the next shift except by the time he/her finish duty and it is still within one hour after delivering. 程序如下: PREPARING FOR SERVICE 准备工作 Personal grooming 个人仪表 The table 摆台 Menu knowledge 菜单知识 Miscellaneous preparation tasks 各项准备工作 The waiters sideboard 服务员边柜 Setting the atmosphere – the final check 气氛布置 – 最后的检查 The reservations diary – taking a reservation 预定日记 WELCOMING CUSTOMERS 迎接客人 Seating a customer 引客人入座 Greeting 问候 Seating 就坐 Serving Pre-meal Drinks 提供餐前酒水 SERVING FOOD 食品的服务 Order taking sequence 服务顺序 The scribble pad 记事本 Docket system 入厨单 Adjusting cutlery 调整餐具 Serving food 提供饮食服务 Cleaning tables 清洁桌面 CUSTOMER DEPARTURE / CLEANING 顾客用餐完毕后清洁 Arranging customer departure 安排客人离去 Payment methods 结帐方式 Cleaning 清洁 　　详细内容如下: 　　1. Preparing for service 准备工作 　　1.1 Personal grooming 个人仪表 　　As this is an “up front” industry, your appearance becomes all important. Therefore, special attention to grooming is essential. 　　因为这是服务业的最前方，你的外表是很重要的，因此你必须首先注意这一点。 　　Being in control of the job at hand, along with good self image and personal appearance leads to professional confidence when handling people. 　　随时处于工作最佳状态，伴以良好自我形象及个人外表，这将你在面对顾客时表现得既自信又专业。 　　The things we look at when we talk of personal grooming include. 　　我们所讨论并关注的个人仪表包括： 　　(a) Facial expression – a customer expects to see a smiling face – a smile overcomes many problems. Show alertness and freshness, never boredom of disinterest. 　　表面印象 – 顾客总是希望见到笑脸 – 微笑可以克服任何难题，表现出您的警觉和生机，绝不要不耐烦或不理睬顾客; 　　(b) Personal hygiene – a sense of pride is gained by looking well groomed and attractive. 　　个人卫生 – 以仪表整洁吸引别人并引以自豪 　　Daily bathing and use of deodorant ensures personal freshness and cleanliness. Avoid excessive use of after shaves, cosmetic