新编外经贸英语函电与谈判课件Unit-09解读.ppt

be convinced 相信…… We are convinced of the commercial integrity of the supplier. 我方相信该供应商的商业信誉。 We are convinced that we are offering you machines which cannot be obtained elsewhere at the price. 我方相信，我方现在报盘的机器，从别处用同样的价格是买不来的。 Take the letters as samples to analyze and illustrate the structure of letters on claim. 1.写明已经收到所订货物，并注明该货物是通过哪条船装运，于何时抵达的。 2.写明索赔的原因。 3.提出索赔的要求，希望对方能够接受。 Sentence Patterns I. Make complaints 1.to make (lodge, lay, file) a complaint with a department about sth.因某事向某部门抱怨 The customers made complaints about the quality of the radios supplied by you. The importer has filed a complaint with our Corporation about poor packing of the goods. 2. to complain to sb.of (about) sth.向某人抱怨 We have to complain to you about the delay in shipment which has caused us much trouble. The buyers complain to the sellers of the breakage of the goods. 3. to be of the quality是……的质量 We regret to complain that your consignment of cotton piece goods shipped by M.V. “Taching” is not of the quality and color of the sample piece. 4. to be not up to…达不到…… We are sorry to learn that the quality of your shipment is not up to the agreed specifications. Your goods are not up to the standards commonly accepted. 5. to correspond with (to be in conformity with)与……一致 On examination we find that the consignment does not correspond with the original example. 6. to be short by…短少 On opening the container we found that the goods were short by 20 cases and we hope you will do your utmost to remedy it. 7. to be (found) short weight by…短重 Your shipment of our Order No. 630 has been found short weight by 220 kilos. 8. to find…missing发现……丢失 Much to our regret, after inspection of the consignment we found Art. No. A63 missing. 9. to be damaged被损坏 On opening the cases we found that 25 sets of video recorders had been damaged by sea-water, and seem to be a complete write-off（报废）. II. Lodging claims 1. to lodge (file, make, raise, submit, register, put forward, place) a claim提出索赔 We hav