FY08 ATC APAC Workshop Day 1_DCTO_ ITIL Presentation专用课件.pptVIP

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FY08 ATC APAC Workshop Day 1_DCTO_ ITIL Presentation专用课件.ppt

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Copyright ? 2008 Accenture All Rights Reserved. Accenture, its logo, and Accenture High Performance Delivered are trademarks of Accenture. ITIL “State of the Union”Steven Fox ITIL Overview ITIL Market Competition Accenture ITIL v3 Delivery Campaign Results ITIL V3 has all the old ITIL processes and more… ITIL Overview ITIL Market Competition Accenture ITIL v3 Delivery Campaign Results ITIL Overview ITIL Market Competition Accenture ITIL v3 Delivery Campaign Results ITIL Overview ITIL Market Competition Accenture ITIL v3 Delivery Campaign Results How to change organizations Metrics – organization Metrics – individual Culture Changes Managing Knowledge Training Leadership Development ITIL Overview ITIL Market Competition Accenture ITIL v3 Delivery Campaign Results YTD Metrics ITIL-generated global revenue - $150M Closed - $40M ITIL Transformation Enablement Key metrics to measure the overall performance of IT and means of communicating results Metrics and Reporting Governance structure with defined bodies, responsibilities and operating principles Governance Knowledge capital, IT tools, architectures and other both tangible and non-tangible assets Tools, Assets Architectures The flow of activities in IT, supporting the Operating Model Processes IT organization structure and supporting human performance elements People Organization A long term plan articulating how technology should be utilized to enable the business IT Strategy A Hierarchical view of IT IT/ITIL Operating Model. Operating Model What is the future or target IT operating model? Develop and Measure Performance Metrics Manage IT Asset Portfolio Realize Program / Project Benefits Plan and Prioritize Initiative Portfolio Establish and Manage Standards Develop IT Operating Budget Manage Service Providers and Enterprise Acquisitions 1. 2. 3. 4. 5. 6. 7. 1 2 3 4 5 6 7 8 9 System Architecture Application Architecture Data Architecture Technical Architecture Programming Design Experience (years)