ISO and ITIL Best Practices in IT Services and Quality Management专用课件.pptVIP

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ISO and ITIL Best Practices in IT Services and Quality Management专用课件.ppt

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ISO ITILBest Practices in IT Service and Quality Management Systems ISO is a privately funded, international standards body, founded in 1947 and based in Geneva, Switzerland.? The purpose of?ISO is to promote the international harmonization and development of manufacturing, product and communications standards. ISO has promulgated more than 8,000 internationally accepted standards for everything from paper sizes to film speeds. ISO produces internationally recognized standards by using Technical Committees (TC’s), which are divided into Subcommittees which then charter Working Groups, where the actual standards writing occurs.? The working group’s products lead to international agreements which are published as International Standards.? Roughly 130 countries belong to ISO as full voting members, while several other countries serve as observer members. The ISO philosophy is becoming accepted increasingly around the world by governments and industry alike.? What this means to you is:? There is an increasing expectation that you will be accredited to ISO standards as the world economy becomes a single marketplace. The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from some 140 countries with approximately 180 Technical Committees. The mission of ISO is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. In other words, if all companies throughout the world would follow the rules of some common systems and processes, we could all work together much easier. The ISO 9000 standard is a result of these ideas. Talk of having a car with no infrastructure to drive it on Just Some of ISOs Achievements The ISO film speed code, among many other photographic equipment standar