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Financial Management Financial Management for IT Services Goal – Primary Objective To provide cost-effective stewardship (management) of (ALL) the IT assets and financial resources used in Services Why Financial Management Identify the actual cost of services provided Provide accurate and vital financial information to assist in decision making Make Customers aware of what services actually cost TCO Assist in the assessment and management of changes Help influence customer behaviour Positioning for charging Concepts Accounting and Budgeting (mandatory) - Understand costs involved in providing a service - Prediction of future costs - monitor actual against predicted costs - Account for monetary spend over given period Charging (optional) - Recovery of service costs from Customer - Operate IT Division as a business unit if required IT Financial Cycle The Cost Model will consist of COST ELEMENTS Key elements in determining the cost of a service INDIRECT COSTS – NOT directly attributable but shared. ABSORBED OVERHEADS – Total cost of indirect materials and expenses that are NOT passed onto the customer. UNABSORBED OVERHEADS – Total cost of Indirect materials; wages; expenses that are apportioned and added to the cost of each service. DIRECT COST – Directly attributable. Charging Based against Organisational policy on IT - overhead / break even / profit centre Prices should be simple, understandable, fair and realistic Charging mechanism to support policy Benefits Reduced long term costs Increased confidence in managing budgets Accurate cost information More efficient use of IT Ensuring funds are available to provide service Enables the recovery of costs Influences customer behaviour Allows comparison with alternative providers Exam Tips ABC of Finance Accounting (MAN) Budgeting (MAN) Charging (OPT) You must have a cost model before you can charge Charging shows Total Cost of Ownership THE SPA – Cost Types Overhead or indirect cost total cost of indi
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