六西格玛管理(Jim Bossert, Bank of America)专用课件.ppt

What is Six Sigma?Jim Bossert Bank of America What is Six Sigma? Six Sigma - The Initiative Process Systematic Approach to Reducing Defects which Affect What is Important to the Customer Tools Qualitative, Statistical and Instructional Devices for “Observing” Process Variables Their Relationships as well as “Managing” their Character Six Sigma - Goal THE GOALS OF SIX SIGMA: Defect Reduction Yield Improvement Improved Customer Satisfaction Higher Net Income THE NATURE OF THE PROBLEM THE NATURE OF THE PROBLEM - A STATISTICAL LOOK How Do We Measure Variation and Quality? The Standard Deviation Breakthrough Strategy Black Belt Certification Program Event Cycle Activity Description Duration 1 Initial Meeting and Planning Session 2 days 2 1 Champion Coordination Meeting 1 day 3 1 Session 1: Black-Belt Training 5 days 4 1 On-The-Job Application Exercise 15 days 5 2 Champion Coordination Meeting 1 day 6 2 Standard Six Sigma Review 1 day 7 2 Session 2: Black-Belt Training 4 days 8 2 On-The-Job Application Exercise 15 days 9 3 Champion Coordination Meeting 1 day 10 3 Standard Six Sigma Review 1 day 11 3 Session 3: Black-Belt Training 4 days 12 3 On-The-Job Application Exercise 15 days 13 4 Champion Coordination Meeting 1 day 14 4 Standard Six Sigma Review 1 day 15 4 Session 4: Black Belt Training 3 days 17 Contingency 6 days 1st Month 2nd Month 3rd Month 4th Month Comment on similarities differences with traditional business methods Customer internal and external If we did everything the exact same we would never dissapoint our customer or alwaasy dissapoint our customer The goal is nnet income,, the way we are going to measure is by defect reduction. Monday morning… What will I do? Why will I do it? As quality goes up, approaissal cost go down * * The problem used to be: “How do we get management interested enough in quality to do something about it?” Now the problem is: “How do we get the people to believe that we are really going to do something and