酒店客房专用术语.doc

Rooms Terminology 客房专用术语： Accommodation: Description of bed type and location of a particular room. 住所：用于描述特定的房间位置及房间的床型。 Adjoining Rooms: Adjacent rooms that are not serviced by a connection door. 相邻房间：相邻房间，但不设有相互连通的连接门。 Advance Deposit: Money received by the hotel in advance of the guest’s arrival to guarantee the room accommodations. 预缴押金：酒店在客人入住前，用于确保客人可得到所要求房间提前收取的金额。 Advance Payment: Money requested by the Guest Services Agents at check-in of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted by hotel. 预付款：没有预定的客人在入住酒店时，不能使用酒店所要求信用卡的情况下，宾客需向前台支付的提前支付款项。 Allotment: Certain number of rooms allocated to travel agents for free sale purpose. 房间分配：酒店分配给旅行社一定数量的房间作为供其使用的免费房间。 Amenity: A gift for a guest e.g. compliments of the hotel, liquor, fruit basket, newspapaer, etc. 礼品：给宾客的礼物，例如酒店设置的小礼品、酒类、水果篮及报纸等。 Arrival: Date of check-in. 到达：客人的入住时间 Average Room Rate: Total Rooms Revenue divided by Total Number of Revenue/Occupied Rooms (excluding house-use and complimentary rooms.) 平均房价: 用总客房收入除以收入产生房间总数/入住房间总数（办公用房及， 免费房间除外。） Average House Rate： Total Rooms Revenue divided by Total Saleable Rooms. 酒店平均房价：用客房总收入除以可销售客房总数。 Billing Instructions: Specific instructions for the charging of a guest’s account to his company or home address. 帐单结算说明：在客人使用其公司地址或家庭住址结帐时，对宾客进行的特定说 明。 Block: A room that is being held for a certain guest on a certain date. 预留：特定的房间在特定的日期为宾客保留。 Booked to Capacity/ Refers to a situation when the hotel has accepted the maximum Fully Booked: number of reservations and is unable to take any more without being placed in an overbooked situation. 房间订满/完全预定：是指酒店已经接受了在允许范围内的全部预定，不可再进行任何预定，只可以将预定列入超额预定的范围。 Bucket: The space, box, drawer allocated for Registration cards, correspondences, supporting documents, etc. Located at Front Desk (Pre-registration or Folio) 前台桶：位于前台的特定位置、架子或抽屉等用于放置登记卡、刊物、单据等等。 Cancellation: A reservation which is no longer required by the client.