M2(T1)ppt.ppt

外语系 纺织商务英语 Textile Business English Module Two Business Reception and Arrangement 1.Techniques of telephoning2.Receive guests 3.Make an itinerary for a visit Task 1 Telephoning 1. Basic telephoning structures2.Inquire personal information by telephoning 3.Leave messages and take notes Lead-in—Group discussion Why do you make a phone call? How do you prepare a phone call? What do you say on the phone? What are the differences between telephone communication and face-to-face communication? Useful expressions and patterns 1. Good morning. This is Chengtai Trading Company. May I help you？ 2. Hello. Overseas Sales Department. Sharon Wong speaking. 3. Who would you like to speak with/talk to？ 4. May I ask whos calling, please？/ Whos speaking, please. 5. Just a moment, please. 6. Hold the line, please. Ill get an English speaker. 7. Hold on, please. Ill get someone to the phone. 8. Im sorry, I dont speak English well. Ill have an English speaker call you back later. May I have your name and telephone number？ 9. Who do you work for?/ What do you do? Listening Dialogue 1 Notes to the dialogue 1. Hengji Textile Cloth CO., LTD 恒基纺织面料有限公司 2. General Manager: 总经理, 相当于CEO，其全称是Chief Executive Officer，即首席执行官，在一个企业中负责日常事务的最高行政官员，又称作行政总裁、总经理或最高执行长。CEO向公司的董事会负责，而且往往就是董事会的成员之一。 3. hold the line, please. 请别挂机。 Dialogue 2 Listening Listen to dialogue 2 and complete the following blanks: 1. What does Tom work for? He is working for __________________________. 2. Who is calling him? _____________ And why? Because he _______________________________________ 3. What does Peter work for? __________. 4. What is his position in the company? ___________________ 5. What is his telephone number? ______________. Listening Dialogue 3 Notes to the dialogue 1. director of human resources 人力资源部主任 2. Just a minute 稍等。 3. I’ll check to see if she is avail