Unit Five Hotel Check-in.ppt

Unit Five Hotel Check-in Travel in Anhui Warm-up Questions 1. What should a tour guide do when the tour group arrives at the hotel? 2. What should a guide do if the hotel has sold the reserved rooms to other tourists or the reserved double rooms are changed to triple rooms, and no double rooms are available? Hilton Hotel Dining Room Check-in at a Hotel 1. A local guide needs to help the group go through the check-in procedures by assisting the tour leader fill in the registration forms, and distributing room keys, etc. 2. The tour guide should note down the room numbers of his/her guests and that of the tour escort and the national guide as well. 3. He/she should introduce the hotel facilities to the guests and inform the tourists of the itinerary for the day or the next day. 4. He/she should arrange wake-up calls for the tourists and tell the porter to deliver the luggage to their rooms. Helpful Sentences Before checking-in 1. Please be sure not to leave anything behind. 2. Please be sure to remember to take all of your luggage. 3. Please take all your belongings and wait in the lobby, while I go through the check-in procedure. Registering the guest 1. Will you please fill in this registration form? 2. Would you mind filling out the registration form? 3. Would you like to register, please? 4. Could you complete this registration form? 5. Would you please put your name in capitals? 6. The receptionist wants to see your passport. 7. Have you got any identification? Assigning rooms to the guests 1. Your room is 1018, overlooking a large park. 2. Your room is on the top floor and it has a very good bird’s eye view of the whole city. 3. Your balcony is on the top floor, providing a good view of the sea. 4. You have a double room on the fifth floor. 5. Your room number is 188, on the first floor. 6. Here is your key. The lift is just round the corner. 7. Here are the keys to your rooms. The porter will take you to your rooms and your l