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ebay调查问卷内容12.9
Questionnaire
Thank you for taking time to complete this questionnaire on ever-pretty. Your participation in this is much appreciated. All of your details will not be passed on to any third party. After you finish you will get chance to join in lucky draw activities, and win the big prize!
Part One: Identity
Please supply the following details of your information:
Customer Category: □Wholesale Member □Retail Member □Non-registered Member
Gender: □Male □Female
Age: □15-25 □26-35 □36-45 □Above?46
Career:
User ID:
Telephone:
Email address:
Part Two:
1. Do you have any online shopping experience?
Yes No
Would you find it’s difficult to buy a dress on line?
Yes No
What’s the reason that makes it’s difficult to purchase a dress online? (multiple choice)
Worry about personal privacy
Worry about security of payment
Worry about the dress quality
Worry that the size does not fit
The shopping process troublesome
Price is not cheap
Long delivery period and costly postage
Hard to return
Customer service
Other _____
What’s your most caring information when you are doing shopping online?
Detailed description about dress
Dress photo
Size chart
Dress price
Other_________
What information in our store you found most difficult to find out?
Detailed description about dress
Dress photo
Size chart
Dress price
Other_________
Which fator will influence your online shopping decision? (multiple choice)
Shopping store`s reputation and rank
Beautiful dress photo
Customer service
Item price
Return policy
Other customer’s evaluation
Origin country and delivery time
Purchasing habit
Other_____
7. Which kind of packaging form do you prefer?
Economic and simple
Medium cost and good looking
High end delicate packaging
Other_______
8. What’s the longest shipping period you could accept?
Within 1 week
1—2 week
2—4 week
4—6 week
6—8 week
8—12 week
Shipping period doesn’t matter much, goods ok is the most important
9. Would you like to pay more for better products
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