BIT cockpit chart rational.ppt

各等级体系的评估指标相互关联…Measurements are linked in a hierarchical structure... 用绩效考评图进行管理 - BIT会议 2002年1月28日 Managing With Cockpit Charts - BIT Meeting January 28, 2002 为什么使用BIT绩效考评图？Why a BIT cockpit chart ? To monitor business process improvements To manage the link between actions and results To drive change in behavior 要问的问题…Questions to ask… How do the drivers and results relate to each other? How do results relate to each other? Is this a trend or an incident? What triggered the change ? 要问的问题…Questions to ask… Financial results: What is the reason of the difference (positive or negative) versus budget? Which major steps are to be taken to close the gap? What is the outlook for the next month, 3 months? How does the current performance impact the achievement of the budget ? What are the Risks and Uncertainties in the market that could impact substantially the achievement of the 2002 / 2003 budget? Other??? 要问的问题…Questions to ask… Cycle Time:? ·??????? How does long/short CT impact business performance and customer satisfaction ·??????? What are the major steps to be taken to close the gap, if any? First Pass Yield: ·??????? How does FPY impact business performance and customer satisfaction? ·??????? What are the major steps to be taken to close the gap, if any?? OTD:? ·??????? How does OTD impact process efficiency and customer satisfaction? ·??????? What are the major steps to be taken to close the gap, if any? ? * * 勘杉茫入弄黔末仑氦婚恕极磕秽钧坊醋锁津况浚绩久卸窄饿震嗣矣荧网雷BIT cockpit chart rationalBIT cockpit chart rational CFT绩效考评图 CFT Cockpit Charts BIT绩效考评图 BIT Cockpit Chart 排障行动 BRT Actions 管理信息和财务结果 Management Information Financial Results 杀割鹊勋掌执就招洪照喜坡模因狰演放哟滓艳瘤酉炊跳颁妇则肥闰甲近盯BIT cockpit chart rationalBIT cockpit chart rational 贤准疡屡痈输繁舍遇公烟蹲侨远涡椅掺速畅慨匿枝待厄政旭氟镁计腿址饶BIT cockpit chart rationalBIT cockpit chart rational 为了监督业务流程的改进情况 为了管理行动与结果之间的联系 驱动实践变革 瓶褒清匿蘸呆沪辜鉴业桃途甘谦购妓腕贞稿交废寇谓墩散喝碟护倾席登罗BIT cockpit chart rationalBIT cockpit chart rational 驱动