《Communication is the critical ingredient in improving quality control》.pptxVIP

DFI Sales Meeting – NCR2015Communication is the critical ingredient in improving quality control改进产品质量，沟通至关重要Quick and accurate communication is needed 需要迅速准确的沟通 Your cooperation is required 合作制胜Definition 释义Clarification 说明Procedure 程序NCRDefinition 释义NCR: Non-Conformed Report 不合规报告 e.g. failed to guarantee 不符合保证值 hygiene problem 卫生指标不合格 non-proper bag sealing 封包不严 caking 产品结块Clarification 说明Non-conformed to what?不合规是针对什么而言呢？PSS: Product Specification Sheet产品规格说明书Procedure 程序Gather information 收集信息Contact CS 联系客服Filter to Quality or related Dept.过滤到质量部，或相应其他部门Detailed description 问题详细描述Batch number 问题产品批号Test report /related info 检测报告或相应信息Why为什么Better solutions to the problem 更好的解决方案 Quicker response 更快的回馈More information to the customer 更多的信息提供给客户Improve performance 更好的表现QuestionHow many bags we sent out by month? 我们一个月要出库多少包产品？A, 22,000B, 29,000C, 36,000D, 45,000Month 月份Sales/bag 销售额NCR 客诉数量JAN 一月52,8807FEB 二月16,5203MAR 三月31,2806APR 四月40,9607MAY 五月37,0003NCR Category分类Quality Issues质量问题Transportation 运输问题Rejection 问题退回Quality Issues 质量问题Color Variation 色差Particle Size 颗粒度Caking 结块Sealing 封包Improper Storage 储存不当Product guarantee 产品保证值Broken bags by carrierTransportation 运输Broken bags by carrier 物流公司Broken bags by customer 客户Broken bags in pallet 托盘内Broken bags by carrierRejection 问题退回Improper Storage from customer 客户储存不当Close to Expire Date 产品即将到期Broken bags by carrierRequirements list for NCR Customer Name (Distributor or End-user)Product Name/Imported /Domestic/DOE/DOM)Order No. Batch No.PictureTest Report( Why/How/ What/ Where/When)Customer Special RequirementSales person and customer serviceRemember请记住NCR is a management tool with the goal to improve product quality and service to customerNCR系统的宗旨是为了提高产品质量与客户服务NCR is a management tool with the goal to improve product quality and service to customerCommunication is the critical ingredient in improving quality control改进产品质量，沟通至关重要Questions??