EngineeringManagementStatisticalProcessControl.pptVIP

These PowerPoint slides are the author/text provided slides. Slight modifications may have occurred and the background used is that required by UMR. The slides generally follow the order in each chapter. Chapter Objectives Basically understand what “Quality” means Gain a sense of the importance of quality in business and manufacturing Understand that quality can be measured, controlled, and improved Gain further insight through the assigned tasks (article and defective) Chapter 1 Quality Improvement in the Modern Business Environment 1-1. The Meaning of Quality and Quality Improvement 1-1.1 Dimensions of Quality 1-1.2 Quality Engineering Technology 1-1.1 Dimensions of Quality Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to standards 1-1.1 Dimensions of Quality Definitions of Quality Quality means fitness for use - quality of design - quality of conformance Quality is inversely proportional to variability. 1-1.1 Dimensions of Quality Quality Improvement Quality improvement is the reduction of variability in processes and products. Alternatively, quality improvement is also seen as “waste reduction”. 1-1.1 Dimensions of Quality –  Transmission Example 1-1.2 Quality Engineering Terminology Quality Characteristics Physical - length, weight, voltage, viscosity Sensory - taste, appearance, color Time Orientation - reliability, durability, serviceability 1-1.2 Quality Engineering Terminology Quality engineering is the set of operational, managerial, and engineering activities that a company uses to ensure that the quality characteristics of a product are at the nominal or required levels. 1-1.2 Quality Engineering Terminology Two types of data Attributes Data - discrete data, often in the form of counts. Variables Data - continuous measurements such as length, weight. 1-1.2 Quality Engineering