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L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The HRM Process （人力资源管理过程） Human Resource Planning; 人力资源规划 Recruitment / Decruitment; 招聘/解聘 Selection; 甄选 Orientation; 上岗引导 Training; 培训 Employee Performance Management; 绩效管理 Compensation/Benefits; 薪酬与福利 Career Development; 职业发展 The Importance of Human Resource Management (HRM) 人力资源管理重要性 Necessary part of the organizing function of management Selecting, training, and evaluating the work force 管理者必须甄选、训练员工，并评估工作绩效 As an important strategic tool HRM helps establish an organization’s sustainable competitive advantage. 人力资源管理可以帮助企业建立持续性的竞争优势 Adds value to the firm High performance work practices lead to both high individual and high organizational performance. 高绩效工作实务的实施，可带来高的个人绩效与企业绩效 High-Performance Work Practices高绩效工作实务的实例 自主工作团队 工作轮调 高阶的技能训练 问题处理团队 全面品管的手续与过程 鼓励创造和创新行为 广泛的员工参与和训练 员工建议 按绩效付酬 指导与训练 大量的信息分享 进行员工态度调查 跨职能的整合 完善的员工招募与甄选过程 The HRM Process 人力资源管理过程 Functions of the HRM Process Ensuring that competent employees are identified and selected. 确保组织识别和选聘到有能力的员工（1－3） Providing employees with up-to-date knowledge and skills to do their jobs. 使员工的技能和知识不断得到更新（4－5） Ensuring that the organization retains competent and high-performing employees who are capable of high performance. 确保组织能够保有长期维持高绩效水平的员工（6－8） The Human Resource Management Process Environmental Factors Affecting HRM影响人力资源管理的环境因素 Labor Union （工会） 代表劳工，透过集体协商方式来保护工人利益的组织 Collective Bargaining Agreement （集体协议） 由资方与工会代表所共同制定的协议，用来界定：薪资、工时与工作条件 Affirmative Action （反优先雇佣行动计划） 企业在任用员工时，排除种族、性别、宗教、年龄、肤色、国籍或残疾等因素，确保弱势团体的充分就业机会 Laws and Regulations （法律规章） 使管理者对于员工的雇用、升迁或解雇更为谨慎 Managing Human Resources Human Resource (HR) Planning （1、人力资源规划） The process by which managers ensure that they have the right number and kinds of people in the right places, and at the right times, who are capable of effectively and efficiently performing their tasks. 管理者为确保在适当的时间、适当的地点为适当的职位配备适当数量和类型的工作人员，并使他们能够有效地完成所分派任务的一个过程。 Help