TeachingObjectives.pptVIP

Fill in the blanks to make a dialogue. C=Cashier G=Guest G: I________________ to change some us dollars and I’d like to know today’s exchange rate. C: According to today’s exchange rate, every dollar in cash _________________ RMB6.36 Yuan. G: Well, I’ll change one hundred and here’s the money. C: Would you please_______________________? G: All right. C: Please write your name, passport number and room number on the slip. G: Here you are. C: Thank you. You’ll have it right away. Will you ________ your name here on the memo? G: O.K. Will you please give me some One-Yuan notes？I need some change. C: All right…Here it is. Please have a check and keep the change memo. G: Oh, yes, thanks. By the way, _________________________________ what I should do with the RMB left with me? C: You’ll have to go to the Bank of China or the airport exchange office to change it back into dollars. G: I see. Thanks. C: ___________________. Role play Situation 1: You’re a cashier working at the Money Change Counter. A guest comes to change some dollars in the night. What will you do if he (she) is not happy with the night change limit? Situation 2 (Homework): 1. An American tour leader in a group to checkout in a Yunshan hotel, please group he students to finish the following steps: 2. To exchange 200 US dollars to RMB; 3. To deal with the problem: the figures and the words on the check do not correspond . 4. To check out with traveler’s checks. Thank you for your attention! * * Teaching Objectives 1 2 3 4 To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel. To learn how to exchange money . To learn how to check out for FIT. To learn how to check out for a group. Basic Information Main types of money exchanging: USD(美元), GBP(英镑), CHF(瑞士法郎)，DKK(丹麦克朗)，NOK(挪威克朗)，SEK(瑞典克朗)，EUR(欧元)，Yen(日元)，CA(加拿大元)，AUD(澳大利亚元)，SGD(新加坡元)，PHP(菲律宾比索)，THB(泰国铢)，HK(港元). KRW(韩国元)，MOP(澳门元)，TWD(新台币） Basic Information