Document.docVIP

Contents Click on the section that you are interested in. 1 About this Part 2 2 BigPond ADSL service 2 What is the BigPond ADSL service? 2 Availability 2 Limitations of the service 2 Cancellation and Reconnection 3 3 Pricing plans 4 Minimum term 4 Charges - Telstra full service fixed phone customers 4 Charges - customers without a Telstra full service fixed phone 6 Installation 7 BYO modem 7 4 HiBIS, Broadband Connect and the Australian Broadband Guarantee 8 Charges 8 5 Optional extras 9 Certain words are used with the specific meanings set out in Part A - General Terms for BigPond services of Our Customer Terms. About this Part This is part of the BigPond service section of Our Customer Terms. Provisions in other parts of the BigPond service section apply. See clause 1 of Part A - General Terms for BigPond Services section for more detail on how the various parts of the BigPond Service section should be read together. To see these terms click here. BigPond ADSL service What is the BigPond ADSL service? The BigPond ADSL service is a broadband service which gives you: access to the world wide web, BigPond Broadband web hosting services, email service and global newsgroups; the ability to upload and download files to and from the global internet using the file transfer protocol; access to Telnet and native HTTP access to global gopher services; and other services we may advise to you from time to time. Availability To connect to our ADSL service, you must: be the owner of the standard Telstra basic telephone service that the service will be connected to; or have obtained the owner’s permission to connect the service if you or your group member?are not the owner of the relevant telephone service. Limitations of the service The service works off a fixed telephone line and can sometimes affect the fixed telephone line. You may also notice minor disruptions to your service. Installing your service may cause minor disruptions to your fixed line telephone service